We charge a flat shipping rate of $7.50 for all orders throughout New Zealand, so regardless of how many items you purchase you will never have to pay any more than this for shipping! If you would like to place an international order, please contact us first for a shipping quote.
Candles Made to Order
Our candles are created specifically for you which is why we make our candles on a per-order basis and don’t have them sitting in a warehouse for several months or years. By making each candle on a per-order basis we can provide you with a candle of high quality and maximum scent-throw, made specifically with you in mind.
A typical order will be received within 5-7 business days. Once you place an order, we make your candle to your request, allow it to cure and then post it out to you within 3 business days after payment is received. Once shipped, our postal service will deliver your parcel in 2-3 business days. For larger orders please allow up to 5 business days.
We use tracked shipping to ensure the package will arrive at your door safe and sound. If your parcel does not arrive safely or you have any concerns regarding your purchase please contact us.
Cienna Boutique needs to be notified of any damage/breakage within 48 hours of receiving your candle.
All online payments are handled securely by PayPal but you do not need to have a PayPal account to pay by credit card. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.